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MFernandez_VM
Contributor

Redirecting form to link in NEW tab / window

SOLVE

Hi community! 

 

I have find a problem I can't fix. I want to redirect a form directly to a link after submission using this option of the form: 

Screenshot 2023-02-23 at 12.29.09.png

BUT i need the link to open in a NEW TAB/WINDOW 

 

Is this doable by adding some magic to the link? I can't think of a URL tag that does this... 

 

And to the hubspot team, it will be nice to have this as a feature 😉 

 

Thanks all! 

Maria

1 Accepted solution
Whathcock
Solution
Top Contributor

Redirecting form to link in NEW tab / window

SOLVE

Hi @MFernandez_VM ,

 

Currently, this isn't possible in HubSpot, and I wasn't able to find anything you could append to the URL to open it in a new tab. My guess is this is because it could lead to a confusing UX. I'd love to know your use case for why you want the thank you page to open in a new tab, instead of redirecting the form - would you mind sharing?

It looks like someone has submitted this as an idea to HubSpot Ideas - I'd suggest commenting and upvoting it, as that will increase the liklihood that HubSpot developes this feature in the future. https://community.hubspot.com/t5/HubSpot-Ideas/Form-quot-Thank-you-redirect-quot-new-tab/idi-p/7754

 

 

Whitney

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Whitney Hathcock
 HubSpot Community Champion
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6 Replies 6
sberry11
Top Contributor

Redirecting form to link in NEW tab / window

SOLVE

This is SO necessary. Right now my pop up let's them download a PDF which opens in the same page. They never get to my site!! This is such a basic and best practices thing for a website interaction. It is needed. We are losing traffic!

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Whathcock
Top Contributor

Redirecting form to link in NEW tab / window

SOLVE

Ahhhh, thanks for clarifying!

Whitney Hathcock
 HubSpot Community Champion
Found my comment helpful? Great! Please mark it as a solution to help other community users.
Whathcock
Solution
Top Contributor

Redirecting form to link in NEW tab / window

SOLVE

Hi @MFernandez_VM ,

 

Currently, this isn't possible in HubSpot, and I wasn't able to find anything you could append to the URL to open it in a new tab. My guess is this is because it could lead to a confusing UX. I'd love to know your use case for why you want the thank you page to open in a new tab, instead of redirecting the form - would you mind sharing?

It looks like someone has submitted this as an idea to HubSpot Ideas - I'd suggest commenting and upvoting it, as that will increase the liklihood that HubSpot developes this feature in the future. https://community.hubspot.com/t5/HubSpot-Ideas/Form-quot-Thank-you-redirect-quot-new-tab/idi-p/7754

 

 

Whitney

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Whitney Hathcock
 HubSpot Community Champion
Found my comment helpful? Great! Please mark it as a solution to help other community users.
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MFernandez_VM
Contributor

Redirecting form to link in NEW tab / window

SOLVE

@Whathcock wrote:

 

I'd love to know your use case for why you want the thank you page to open in a new tab, instead of redirecting the form - would you mind sharing?

Of course! I think I did not explain myself properly. I don't want the thank you page to open in a new tab, I want the document to open in a new tab. 

 

We are using a form embeded on a pop-up and once the form is submitted, it redirects to the material that needs to be downloaded. 

 

In order to do this, the only way is to redirect the form to an external link (with the option I shared in the screenshot). 

 

Sadly this link opens in the same navigation tab, so we lose people from the main page navigation. 

 

As a side note, this is a form embeded not in a hubspot landing page or website page, but in a different system page, and as it's a popup, the UX has been defined so that the visitor gets direct access to the pdf right after for submission. 

 

I hope this helps to understand the situation a bit better. 

 

I have upvoted that idea, yes! 

0 Upvotes
Whathcock
Top Contributor

Redirecting form to link in NEW tab / window

SOLVE

@MFernandez_VM -- thanks for explaining, that helps a lot!

 

In that case, my suggestion would be: instead of adding a button and redirecting to a non-HubSpot URL you could instead include a link to the document in the thank you message. When you add a link to the message, you have the option of choosing to have to url open in another tab. (See below).

Feb-24-2023 08-17-49.gif

Hope that helps!

 

Whitney

 

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Whitney Hathcock
 HubSpot Community Champion
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MFernandez_VM
Contributor

Redirecting form to link in NEW tab / window

SOLVE

Sorry, I shall have explained, it's not a pop-up form from hubspot, it is in an external site. So the hubspot form is embedded. And as mentioned, after the submission we don't have a thank you message, it shall redirect to the pdf. 

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