Lead Capture Tools

AGarneria
Participant

Recaptcha

SOLVE

Hi 

 

Lately, we have been getting recaptcha error on our website.  This pop up automatically appears even if someone is just browsing on the website.Screenshot 2021-08-27 at 4.23.08 PM (1).png

 

Also, recaptca is having a negative impact on my website performance. It is slowing down my website speed.

1 Accepted solution
DavidDennison
Solution
Key Advisor

Recaptcha

SOLVE

This can be caused by temporary connection issues, mainly when the user was not able to communicate with Google. It could also be based on what country your users are in.

 

Does this popup on other browsers, computers, or wifi networks? Or does it happen for every user no matter what?

 

It could be also caused by lazy loading, but it's hard to tell without knowing how you have things set up. Lastly, check your hosting service as there might be something missing that's needed. For instance, I've seen weird stuff happen when servers weren't updated to the latest PHP. Let me know if any of those ideas help!

twitter
linkedin

David Dennison

Social Media, Content,

and SEO Marketing

7025565062
david@daviddennison.com
https://www.k2analytics.com

View solution in original post

DavidDennison
Solution
Key Advisor

Recaptcha

SOLVE

This can be caused by temporary connection issues, mainly when the user was not able to communicate with Google. It could also be based on what country your users are in.

 

Does this popup on other browsers, computers, or wifi networks? Or does it happen for every user no matter what?

 

It could be also caused by lazy loading, but it's hard to tell without knowing how you have things set up. Lastly, check your hosting service as there might be something missing that's needed. For instance, I've seen weird stuff happen when servers weren't updated to the latest PHP. Let me know if any of those ideas help!

twitter
linkedin

David Dennison

Social Media, Content,

and SEO Marketing

7025565062
david@daviddennison.com
https://www.k2analytics.com
MiaSrebrnjak
Community Manager
Community Manager

Recaptcha

SOLVE

Hi @AGarneria,

 

Thank you for reaching out to the Community!

I've checked our ticket queue for the past few days and it seems other users aren't experiencing this behavior. Could something on your side be causing this? 

  • Is your connection unstable or has the API call limit been reached? Try to make sure you are not downloading or streaming while you're testing the form.
  • I would, like always, also recommend clearing your browser history, cookies and cache and then check if the error persists.

 

Regarding website performance: I wanted to highlight this Community article where other users share their insights and tips. 

I hope this helps! 

 

Cheers
Mia, Community Team

 

 

 

 


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AGarneria
Participant

Recaptcha

SOLVE

Hi MiaSrebrnjak

 

None of them seems to help. We are still facing the same issue.