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AFrederick3
Member

Properties not automatically updating on new form builder

SOLVE

We recently built a form on the new form builder that we use daily. One of the fields on the form is connected to a property in HubSpot that we need to change/update regularily. I recently added an option to the connected property and discovered that the newly added option does not automatically appear in the form field. I submitted a help desk ticket and was told that I need to manually go into the form field and choose "+ Add option" and the additional options will be available for me to add to my form. This doesn't make sense - why wouldn't it just automatically update like it always has? This seems like an oversight or a bug.

 

1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Properties not automatically updating on new form builder

SOLVE

Hi @AFrederick3,

 

There are downsides and upsides to this new behavior. The previous behavior, for example, blocked using properties for multiple forms that were not supposed to show all options but only a selection. Adding a value always meant having to check all forms where it was not supposed to show up.

 

I agree however that users should have more control and the best option, in my opinion, would simply be a pop-up, asking whether a newly added option should be added to all forms or not – similar to list changes prompting a pop up asking the user how this change should affect workflows referencing the lists.

 

You could make such a request in the HubSpot Ideas section of the community. https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

 

The product team reviews these requests based on popularity.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Properties not automatically updating on new form builder

SOLVE

Hi @AFrederick3,

 

There are downsides and upsides to this new behavior. The previous behavior, for example, blocked using properties for multiple forms that were not supposed to show all options but only a selection. Adding a value always meant having to check all forms where it was not supposed to show up.

 

I agree however that users should have more control and the best option, in my opinion, would simply be a pop-up, asking whether a newly added option should be added to all forms or not – similar to list changes prompting a pop up asking the user how this change should affect workflows referencing the lists.

 

You could make such a request in the HubSpot Ideas section of the community. https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

 

The product team reviews these requests based on popularity.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
AFrederick3
Member

Properties not automatically updating on new form builder

SOLVE

Thanks, @karstenkoehler, I submitted this as an idea.  

0 Upvotes