I want to show the name and company name fields in form only if the email id is not in our database. Is this possible using progressive fields? If yes, then please guide.
As far as I know this is not possible, it's not how progressive fields work. With progressive fields, if the contact filling out your form already has a value for a specific field, you can use progressive fields to set another field to appear in its place, see here: https://knowledge.hubspot.com/forms/use-progressive-fields-in-forms
This is why progressive rule can't be based on the fact that something is unknown. By definition the cookie doesn't have the full picture. The form wouldn't 'know' if the email address is unknown because it's doesn't have a corresponding contact record in the CRM or because the contact simply has not accepted cookies or is submitting the form on a new device.
Best regards
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
I ned help on this. We have a progressive field form that is working really well. The issue I now have is that when a user who has completed all the questions comes back to our site they get a form with a prepoulated email address and a "Submit" button - the user journey is quite confusing. Is there a way to redirect someone who has completed all the questions to another page, or at least to hide the Submit button????
As far as I know this is not possible, it's not how progressive fields work. With progressive fields, if the contact filling out your form already has a value for a specific field, you can use progressive fields to set another field to appear in its place, see here: https://knowledge.hubspot.com/forms/use-progressive-fields-in-forms
This is why progressive rule can't be based on the fact that something is unknown. By definition the cookie doesn't have the full picture. The form wouldn't 'know' if the email address is unknown because it's doesn't have a corresponding contact record in the CRM or because the contact simply has not accepted cookies or is submitting the form on a new device.
Best regards
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer