Problem with Non-Hubspot Form Detection

[ACarey]

Hello all - we have a sign-up form on our website that we would like to feed into Hubspot to populate our CRM and trigger a free trial email workflow. 

Having talked to support and checked all of the troubleshooting items, I can't figure out for sure what we're missing. One thing of note is that the form has a "password" field. I know that you can't make native Hubspot forms with a password field, but does having such a field also prevent Hubspot from importing non-Hubspot form submissions?

The form is on this page - https://www.endtest.io/sign-up.

[crispyGTM]

@ACarey  what is the website built on? wordpress, squarespace, etc

[ACarey]

Webflow

[crispyGTM]

Have you integrated the HubSpot forms from the webflow side? 

https://university.webflow.com/lesson/hubspot-forms-integration

[ACarey]

Would you mind clarifying what you mean by "integrated"? I'm pretty sure
Hubspot doesn't allow you to create a Hubspot form with a "password" field,
so I think it has to be a non-Hubspot form. Sorry if I'm not understanding
your question!

[crispyGTM · Accepted solution]

You have to integrate HubSpot from the Webflow side and do the field mapping from there as well. 

The password field is not currently a function that is supported. 

[ACarey]

Great, thank you. Will try that and let you know how we fare. Appreciate
your help!

[crispyGTM]

No problem! Feel free to mark this post as resolved 🚀