Prevent non hubspot form to create records when data is incomplete

[CDeMares]

I have an integration with fluent forms and HubSpot captures non HubSpot forms via tracking code on my wordpress site. The issue is that even if Fluent forms shows an error for incomplete submissions, HubSpot still creates a contact record with blank mandatory fields. I want to prevent this from happening unless all mandatory fields are filled out.

[Markestac]

Hello @CDeMares,

I have thoroughly reviewed the solutions for your challenge and checked the configurations of WP Fluent Forms with HubSpot CRM. Here are two workarounds to overcome this issue:

1. Uninstall and reinstall the integration between HubSpot and WordPress.
2. If the issue persists, you can create a list of contacts created by form submissions where the required properties are empty. Additionally, you can use a workflow to delete these contacts.

Please let me know if this solution works for you.

[alexjones · Accepted solution]

---

@CDeMares wrote:

I have an integration with fluent forms and HubSpot captures non HubSpot forms via tracking code on my wordpress site. The issue is that even if Fluent forms shows an error for incomplete submissions, HubSpot still creates a contact record with blank mandatory fields. I want to prevent this from happening unless all mandatory fields are filled out.

---

To prevent HubSpot from creating contact records with incomplete data from Fluent Forms, you can use a combination of validation and integration settings. Here’s a step-by-step approach:

1. Implement Client-Side Validation in Fluent Forms:

   • Ensure that Fluent Forms is configured to perform client-side validation for all required fields. This ensures that users cannot submit the form without completing mandatory fields.

2. Use Webhooks or API for Validation:

   • Set up a webhook or use Fluent Forms’ API to send form data to a server-side script before sending it to HubSpot.
   • In the server-side script, validate the data to ensure all mandatory fields are filled.
   • If validation passes, then forward the data to HubSpot. If it fails, handle the error appropriately (e.g., notify the user or log the issue).

3. Custom Integration Script:

   • If you are using a custom integration to send form data to HubSpot, update the script to check if all mandatory fields are filled before creating or updating a contact in HubSpot.

4. HubSpot Form Submission Rules:

   • If possible, configure HubSpot’s API or integration settings to reject submissions that do not meet your criteria for completeness.

By combining these methods, you can ensure that HubSpot only receives and creates contact records when all mandatory fields are properly filled out.