Lead Capture Tools

herbert
Member

Personalised thank you message

Is it possible to include personalisation in a form thank you message? 

 

eg. Thanks you [First Name] where first name is a required field in the form.

 

This form is embedded on a website (not Hubspot page), we then get the response from the api to display upon success.

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5 Replies 5
MatthieuL
Participant

Personalised thank you message

Hello

I have the same problem, I'm in the landing page creation tool and personalization token menu does not appears, any suggestions ?

MatthieuL_0-1619079932411.png

 

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

Personalised thank you message

Hi @gstratford @MatthieuL 

 

@gstratford sorry for the late reply here, you'll need to go to the edit panel of your form in a HubSpot Page to be able to do that 

 

@MatthieuL 

It looks like you're using HubSpot in French, I want to let you know we have a French Community. To access it, just click on the language selector at the top left and change your language for French in the settings: you'll then get to the FR Community. 

 

Regarding your issue, it's probably because you're using a HubSpot Starter Template. These templates do not support personnalization. You'll need Marketing or CMS Pro to be able to use personalization tokens on your pages. 

 

Thank you!
Have a lovely day,
Tiphaine.


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
gstratford
Member

Personalised thank you message

Hello,

This is the issue I am also trying to resolve. It appears my version of hubspot currently does not have this personize menu. Can any help me understand why?

 

Thanks,

GregScreen Shot 2021-03-09 at 1.55.23 PM.png

 

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

Personalised thank you message

Hi @gstratford 

 

Thank you for reaching out. 

 

It's not possible in the form editor at this stage but you can personalize the thank you message of a form when it's inserted into a HubSpot page. Click on the form in your page editor and in the panel on the left you should have this option. 

 

Hope that helps.
Have a lovely day,
Tiphaine.


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
Florie_HM
Contributor

Personalised thank you message

Hi @herbert ,

 

Yes, it's possible. Just go to the thank you message and click on personalize:

 

Insert thank you message.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please let me know if this works!

Kind regards,

Florie

Heuvel Marketing

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