Personal information on forms

[Uzair]

I understand we are not allowed to create forms that ask for PII. Can we have customers upload documents with PII in it? e.g.,application with driver license #

Thank you

[Uzair]

Thanks Karsten

[karstenkoehler · Accepted solution]

Hi @Uzair,

HubSpot refers to sensitive fields, such as a password field or a credit card field: "Because of the sensitive nature of this information, and the fact that HubSpot stores form submissions in plain text, HubSpot will not capture this information on a form."

Additionally, "[a]lthough HubSpot uses this logic to prevent sensitive information from being captured, the data that is captured is your responsibility."

In the HubSpot terms of service this if further specified:

"Sensitive Information" means credit or debit card numbers; financial account numbers or wire instructions; government issued identification numbers (such as Social Security numbers, passport numbers), biometric information, personal health information (or other information protected under any applicable health data protection laws), personal information of children protected under any child data protection laws, and any other information or combinations of information that falls within the definition of “special categories of data” under GDPR or any other applicable law relating to privacy and data protection.

Hope this helps!