Permission to view form submissions
SOLVEHi! I've made 2 forms (one with an application and one for questions) for one of our pages on our website and the submission is supposed to go to one of my colleagues email. She has access to service, CRM, marketing and forms but she still gets this when she tries to view it. She got an email that the form was submitted on one of them but it doesn't work on the other with questions. How do I resolve this? Thanks in advance!
1 Accepted solution
Permission to view form submissions
SOLVEHi @Emelie_ ,
It could be that your colleague doesn't have access to the contacts that have submitted the forms. When you click to view a record from a form submission email, you are brought to the contact.
Can you check what Contact permissions your colleague has? Perhaps she only has the ability to view her owned contacts for example.
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Louise Hare she/her |
Freelance HubSpot Specialist |
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If my reply helped to answer your question please mark it as a solution to make it easier for others to find! |
Permission to view form submissions
SOLVEHi @Emelie_ ,
It could be that your colleague doesn't have access to the contacts that have submitted the forms. When you click to view a record from a form submission email, you are brought to the contact.
Can you check what Contact permissions your colleague has? Perhaps she only has the ability to view her owned contacts for example.
|
Louise Hare she/her |
Freelance HubSpot Specialist |
|
If my reply helped to answer your question please mark it as a solution to make it easier for others to find! |
