Opt-out contacts filling forms
Oct 26, 2017 12:34 PM
When a contact is opted out and attempts to fill a form they are presented with a notification that they are currently opted out, and asks them to click the link to opt back in.
That's all fine and well, but they are still permitted to submit the form.
IF they do so (which most do), they never receive a confirmation email (as they are opted out).
I get dozens of emails each week from angry contacts who submitted a form and never got the confirmation.
I'd like the form completion to trigger an opt in status.
If that is not something Hubspot wants to do, I'd like the contact to be unable to submit the form until he/she opts back in.
Allowing these contacts to complete the form submission without opting back in only leads to confused and angry contacts who don't get confirmations. It's bad business.