Non-Hubspot Forms - Ignore specific fields

SOLVE
SabrinaP93
Member

Hi! 

 

We have a non-HubSpot form on our website, it's a booking form, and it has First Name, Last Name and Email fields for multiple Travellers. Hubspot can't really handle that, and always ends up merging all the First Name and Last Name fields under a single email (ex: Anna John; Conner Lee).

 

Is it possible to hide the information from Traveller 2, 3, etc. from being captured by Hubspot? 

SabrinaP93_0-1613600100829.png

 

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1 Accepted solution

Accepted Solutions
sharonlicari
Solution
Community Manager

Hi @SabrinaP93 

 

Thank you for reaching out!

 

Have you tried to create form fields or labels to match HubSpot default properties or create a custom contact property to match the name or label of your form field? 

 

Thanks

Sharon


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2 Replies 2
sharonlicari
Solution
Community Manager

Hi @SabrinaP93 

 

Thank you for reaching out!

 

Have you tried to create form fields or labels to match HubSpot default properties or create a custom contact property to match the name or label of your form field? 

 

Thanks

Sharon


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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SabrinaP93
Member

Hi Sharon!

 

Yes, I managed to chat with support yesterday and that's what I've done, it's working now, thank you:)