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Sep 23, 2021 10:39 AM
Hi! I created a Form for our website. When someone submits I and a colleague of mine should receive an e-mail when this happens. We tried several times, but no e-mail. It looks like everything is filled in correctly. Can someone help me with this problem?
I already contected the supportchat and they can not help me further, they mentioned that everything looks correct and that my e-mail possibly blocks the notifications. Good to know that: another colleague tried to submit with his personal e-mail and his work e-mail was filled in at the back end in Hubspot so he could see the notification if someone would subcribe. For one moment it worked. After changing this into my e-mail it did not. He is using the same e-mailprovider and network.
Ik hope someone can help me!
Solved! Go to Solution.
Sep 28, 2021 4:14 AM
Please crosscheck if you and your colleague are added as user with admin or super admin roles. If it's all set, then this might be a bug in Hubspot. In this case, you can try re-creating the form and see if it works for you.
Sep 24, 2021 9:40 AM
Hi @ARaijmakers,
When you are finished creating a form, you can go in options and select the user who should recieve the notification.
If this doesn't work, you can create a workflow to send a notification to a particular user anytime someone fills the form.
*In both the above cases, the person who recieves the notification should be added as a user in "User & Teams" in settings.
I hope that helps, but I'm open to talk through this further with you!
Thanks,
Aditya Bansal
Grazitti Interactive
Sep 28, 2021 3:00 AM
Unfortunately, this did not work. If I understand correctly I can not create a workflow as a free member.
Do you possibly have some other tips?
Sep 28, 2021 4:14 AM
Please crosscheck if you and your colleague are added as user with admin or super admin roles. If it's all set, then this might be a bug in Hubspot. In this case, you can try re-creating the form and see if it works for you.
Sep 28, 2021 4:47 AM - edited Sep 28, 2021 4:48 AM
Thank you for your help! Making a new one worked. Not for getting a notification, but for a error I got yesterday.
Sep 28, 2021 4:52 AM
Glad I could help 🙂