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DavidBen
Member

No Hubspot Form not collecting Phone Record

SOLVE

Hello

 

I have 2 contact form in the website, one in contact page this form collect phone numbers, the other in the sidebar but it doesnt collect phone numbers.

 

Contact Page Form : https://www.xxxx.fr/contact/
Sidebar Form : https://www.xxxx.fr/deratisation-a-paris/

 

 

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2 Accepted solutions
Josh
Solution
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

No Hubspot Form not collecting Phone Record

SOLVE

Hi @DavidBen,

 

This is the best resource related to your issue. You may have to map that field manually. It's potentially collecting the data, but you're not actually seeing it in the phone number property.

 

I hope that helps!

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

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Ben_M
Solution
Key Advisor

No Hubspot Form not collecting Phone Record

SOLVE

To further on @Josh 's point about the use of non-hubspot forms, in the form that is collecting data the field name is "phone" whereas the one not collecting the data has a field name of "tel-344".  I would update the name of the one that is not collecting data to the one that is because Hubspot appears to be mapping that properly.

View solution in original post

4 Replies 4
Josh
Solution
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

No Hubspot Form not collecting Phone Record

SOLVE

Hi @DavidBen,

 

This is the best resource related to your issue. You may have to map that field manually. It's potentially collecting the data, but you're not actually seeing it in the phone number property.

 

I hope that helps!

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

DavidBen
Member

No Hubspot Form not collecting Phone Record

SOLVE

Hi @Josh 

 

Can you assist me to how can i map the filed manually?

 

Thank you

0 Upvotes
Josh
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

No Hubspot Form not collecting Phone Record

SOLVE

Hi @DavidBen,

 

I'd be happy to help. Please book some time on my calendar using my meetings link.

 

Thanks!

 

Josh 




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

0 Upvotes
Ben_M
Solution
Key Advisor

No Hubspot Form not collecting Phone Record

SOLVE

To further on @Josh 's point about the use of non-hubspot forms, in the form that is collecting data the field name is "phone" whereas the one not collecting the data has a field name of "tel-344".  I would update the name of the one that is not collecting data to the one that is because Hubspot appears to be mapping that properly.