My form is blocking xxxx@me.com email addresses, even though "Email Domains To Block" is unchecked

grovemade
Member

In the form setting for the email field, "Email Domains To Block" is blank and unchecked, but me.com email addresses still return "Please enter a valid email address." I've been over and over all other settings, and can't see why it's behaving this way.

0 Upvotes
5 Replies 5
Ben_M
Key Advisor

I would submit a support ticket and see if Hubspot can look into it for you.  Could be a bug on their end.

0 Upvotes
aarbub
Participant

I am having the same issues.  Can someone please advise?  Thanks!

HUBS troubleshoot 1.png

0 Upvotes
jennysowyrda
Community Manager

Hi @aarbub and @grovemade,

 

There was a known issue regarding me.com email addresses earlier this week. Do you mind confirming if the issue is still occurring for you (across multiple browsers and through an incognito window)? 

 

Thank you,
Jenny

0 Upvotes
grovemade
Member

Thanks Jenny,

 

Yeah, I'm still seeing it in Chrome and Safari on desktop and mobile.

0 Upvotes
jennysowyrda
Community Manager

Hi all,

 

The team has confirmed they just pushed another fix so the issue should be resolved now.

 

Please let me know if you're still experiencing issues on your end.

 

Thank you,
Jenny

0 Upvotes