My form is blocking xxxx@me.com email addresses, even though "Email Domains To Block" is unchecked

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New Contributor

In the form setting for the email field, "Email Domains To Block" is blank and unchecked, but me.com email addresses still return "Please enter a valid email address." I've been over and over all other settings, and can't see why it's behaving this way.

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Advisor

I would submit a support ticket and see if Hubspot can look into it for you.  Could be a bug on their end.

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New Contributor

I am having the same issues.  Can someone please advise?  Thanks!

HUBS troubleshoot 1.png

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Community Manager

Hi @aarbub and @grovemade,

 

There was a known issue regarding me.com email addresses earlier this week. Do you mind confirming if the issue is still occurring for you (across multiple browsers and through an incognito window)? 

 

Thank you,
Jenny


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New Contributor

Thanks Jenny,

 

Yeah, I'm still seeing it in Chrome and Safari on desktop and mobile.

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Community Manager

Hi all,

 

The team has confirmed they just pushed another fix so the issue should be resolved now.

 

Please let me know if you're still experiencing issues on your end.

 

Thank you,
Jenny


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