Lead Capture Tools

RGNFCC
Member

Multiple form submissions, going to the same contact in HubSpot

I am having an issue where different people are filling in the same WPForms form on our WordPress site, and each submission is writing over the same contact in HubSpot. The users are entering different email addresses, but the next entry just enters tp the same contact. To the point where the contact now has muitple email addresses in it. HubSpot thinks this is the same user entering the info, so it is jjst updating the same contact.

 

We have other forms on the website that this issue doesnt happen with. 

 

I have tried recreating a new form and replacing it on the site, but this didnt help.

 

FYI, the forms are WP Forms, which are being captured by the HubSpot WordPress integration. 

 

Can anyone help with why this is happening, and any ideas on how to fix it?

 

Thank you in advance 

0 Upvotes
1 Reply 1
PamCotton
Community Manager
Community Manager

Multiple form submissions, going to the same contact in HubSpot

Hello @RGNFCC, wanted to share this Community post here with step-by-step how you can solve your case.

 

Also, this wordpress blog here contains more information.

I hope this helps.

Kindly,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




0 Upvotes