Multiple Dependencies on Same Two Fields

[SullivanK]

We are new to Hubspot and working on building our initial inquiry form.  We ask a two-part question on our old form to drive prospective students to the correct major and I'm looking to duplicate this: 

1. What area/department are you interested in? 

2. What program/major are you interested in? 

What I'm looking to do is change the values that are visible in the field for question 2 depending on the answer to question 1. In all the scenarios, the same two fields will be used. 

Ex: 

*If Department: "Business", then Program options: MBA, Predictive Analytics, HR Management, etc. 

*If Department: "Education", then Program options: Master of Education, Master of Arts in Teaching

*If Department: "Nursing", then Program options: Master of Science in Nursing, Master of Science Nurse Practitioner, RN to BSN, etc. 

Essentially I'm looking to create a "Smart" form where I truncate the program fields to only show the eligible values based off the Department field; however, when I try and do multiple dependencies on the program field, it says it's already in use. 

Any help would be greatly appreciated. Thanks so much!

[Phil_Vallender · Accepted solution]

Hi @SullivanK 

Dependant form fields doesn't support this quite the way you want. Your only option, currently, is to create multiple versions of the program/major question and display the right one depending on the answer to question 1. 

Hope this helps.

[MFrankJohnson · Accepted solution]

Q: Essentially I'm looking to create a "Smart" form where I truncate the program fields to only show the eligible values based off the Department field; however, when I try and do multiple dependencies on the program field, it says it's already in use. ?

Short A: Correct. This is expected HubSpot behavior.

HubSpot will not allow the re-use of a dependent field within the same form.

Longer A:

The solution using built-in HubSpot functionality requires four (4) fields, as follows:

- Education Department (radio select)

- Business Programs (dropdown)

- Education Programs (dropdown)

- Nursing Programs (dropdown)

- see example form

HubSpot Form Using Multiple Dependent Fields

Help answer your question? If so, remember to accept this solution now.

Best,
Frank

Chief HubSpot Consultant

---

MFrankJohnson.com | Perfecting HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

[bradmin]

Thanks, @MFrankJohnson.

@SullivanK, you may have some luck with HubSpot workflows and form edits. You may still want to tackle this from the Salesforce side.

I haven't checked about picklist dependencies recently. It used to be that you could set any value from any picklist; if the HubSpot contact contained an invalid set off values, a sync error occurred until you updated with appropriate values. Think of it as a fluffed-up validation error.

A HubSpot-side solution requires automation external to the system that's validating the data. If you can accomplish the same goals with logic and automation in Salesforce, you may have more flexibility. 

[Phil_Vallender · Accepted solution]

Hi @SullivanK 

Dependant form fields doesn't support this quite the way you want. Your only option, currently, is to create multiple versions of the program/major question and display the right one depending on the answer to question 1. 

Hope this helps.

[SullivanK]

Thank you so much for your help; this makes sense! 

A follow-up: Since we integrate into Salesforce and "Program" is a single field in Salesforce, it seems the only way to update that field is to have a workflow that populates that field off of the most recent value from all of those other fields. Does this sound like a possibility? 

So you have Business Programs, Education Programs, Nursing Programs, and then a "Master Program" field and the master program field updates based off of the most recently filled in value from any of those fields.. and that master program integrates to Salesforce?

[MFrankJohnson]

You're welcome @SullivanK ...

Your plan sounds like it might work. Maybe a more experienced HS2SF admin will chime in.
cc: @bradmin