Marketing navigation bar missing 'Contacts'

[dropletcom]

We've been using Sales CRM for a while and thought we'd try the Marketing to collect leads from our website.

I can switch between Sales and Marketing in the top left of the Navigation Bar but when I switch to Marketing I cannot see 'Contacts' or some other elements that the literature indicates I should see. 

The Nav Bar in Marketing only shows:

[Marketing] Dashboard I Lead Flows I Collected Forms I Settings ... [Search] [account info]

Not being able to see Contacts means I can't set up a static list to send leads to from Wordpress.

Have I missed something in set up?

[roisinkirby]

Hey @dropletcom the navigation your are describing sounds like that of our Marketing Free product. Can you confirm your HUB ID and email please - happy to look into this for you.

[gorrie]

Same here...any resolution to this?

[roisinkirby · Accepted solution]

Hello @gorrie @dropletcom @matzeso @andrea, thank you for your posts.

I wanted to confirm that the Contacts tool is only available to HubSPot Marketing Basic, Professional and Enterprise customers. If you are using a Marketing Free account then you will need to sign up to the free HubSpot CRM to manage your contact database. 

To do this navigate to: your HubSpot account > you avatar (profile picture) > Settings > Products & Add-Ons > CRM

If you have both account types, you can access Contacts by toggling to Sales in the far left hand corner of your navigation:

PLEASE NOTE: If you have subscribed to a CRM Account separately, i.e. you have a separate login and HUB ID, it is not possible to merge accounts. You will need to delete the unwanted account and add a CRM to your Marketing account as described above. 

I hope the above helps to clarify the account settings for you all, if you have any outstanding questions or concerns please send me a private message directly.

Best,

Ró

[oscarmotion]

Hello @roisinkirby

Just try the solution but it wasn't successful. Could you advise anything else to do?

Very much appreciated 

[roisinkirby]

Hey @oscarmotion what happens when you click on the drop down arrow next to marketing, and select 'Sales'?

[oscarmotion]

The photo is from one of my co workers.

I wasn't really clear but I'm trying to create a landing page but as I show you before I don't have the option what can I do?

[roisinkirby]

Hey @oscarmotion Landing Pages is a tool that falls under HubSpot's paid marketing products: Marketing Basic, Pro and Enterprise. You can find out more here. 

[oscarmotion]

This is the look of both sales and marketing @roisinkirby

[andrea]

Hi,

I got the same problem. The Contact section was there in the navigation in Marketing free before I connected Sales. Can you please let me know if it supposed to be this way or not?  Thanks!

[matzeso]

Having the same issues (since I used added Sales to Marketing, the contacts menu item is only visible in Sales and not via Marketing anymore)

[dropletcom]

Hi rosin
I am using the marketing free edition.
I did also set up a marketing free account for a different domain which showed the contacts menu in the nav bar - the issue I've encountered occurred when I spun up marketing free as an add on to an account with Sales CRM enabled. Do you want my details poster here or is there a PM system for privacy?

[dropletcom]

Jason@dropletcom.com