LiveChat NOT Working on OptimizePress WordPress Theme

[patrickmcguire]

Hello friends.  I need some help.  Fast.  I have left this too long.

I use WordPress on HostGator hosting, using OptimizePress for all my marketing pages.  I have installed Hubspot All-In-One Plugin.  Mainly for the LiveChat feature.  I will explore chatbot in the future.

Most of my pages are OP3 pages.  With the exception of blog, privacy policy and a few others.  Hubspot Live Chat works on those.  I have tested it and get the messages on my phone.  It works.
https://empoweredentrepreneur.ca/blog (native WP page)

However, it does not work on any of my OP3 pages.
HOME - https://empoweredentrepreneur.ca 
GROWTH FUNNEL PAGES
https://empoweredentrepreneur.ca/growth 

https://empoweredentrepreneur.ca/growth/application 

https://empoweredentrepreneur.ca/growth/applynow 

Can someone please explain, instruct or help me to get this to work on all pages or at least mission critical pages, as soon as possible.  I am hoping to start marketing the growth funnel this week. 

Thanks in advance to the community for any help.

Patrick.

[TomM2]

Hey @patrickmcguire I'm not seeing the HubSpot tracking code or script loader load on your page, HubSpot requires the tracking code to be in place to inject any tools onto the page (such as chat). All I can see is the form embed code on the page. 

Have you set up the wordpress plugin correctly? This would include entering your HubSpot portal ID on the plugin itself to connect it to your portal. https://knowledge.hubspot.com/integrations/install-the-hubspot-wordpress-plugin 

[patrickmcguire]

Thanks TomM2. I am pretty sure hubspot WP plugin is set up correctly. It
works like magic on some pages, such as
https://empoweredentrepreneur.ca/blog or
https://empoweredentrepreneur.ca/privacy-policy

Does tracking code need to be added to each of the pages if I use the WP
plugin?

[TomM2]

Hey @patrickmcguire that's interesting, I can see the tracking code firing correctly on all of those pages, and the chat module showing as expected. The tracking code itself doesn't seem to be embedded on the main page. My guess here is that there's some sort of conflict? If you try disabling other wordpress plugins temporarily does this work on the home page? 

It's difficult to tell without being able to troubleshoot your wordpress set up but something is stopping the HubSpot tracking code launching on the home page, it might be worth checking with your WP developer to troubleshoot this further! 

[patrickmcguire]

So... it might be an OptimizePress problem.  BUT... I found I had to manually add it to each of the previously created pages.

Not sure I will go back and add it to all pages, for now it is just on the ".../growth/" pages as that is the new program.

Live Chat appears to work on all native WP pages.  But requires manual copy and paste to OP3 pages in the footer before </body> 

I am so happy to know how to make this work.  From here out, I will add it to my master pages, which I clone to create the extensions for each program.  For now, I am pivoting to a single program focus.  So this will be it.

I tried (unsuccesfully) to solve this several times a year for several years.  Finally we found the solution.  Thank you.  So excited.

@TomM2 FYI, it was one of your comments that made me think differently about the way I was approaching it.  Thank you.
Thank you to the community and hubspot support team.  Made my day.  Renewed hope and energy.  

[TomM2]

Amazing to hear! That's really good info to know about the optimizepress plugin too, thanks for sharing! 

[patrickmcguire · Accepted solution]

NOTE:  SOLUTION FOR ANYONE USING OPTIMIZEPRESS (OP3) WORDPRESS with HUBSPOT LIVE CHAT.   (even if you installed the hubspot WP plugin)

You MUST add the tracking code from your hubspot account (Settings > Tracking > Code) to each of your pages.  

Open desired web page.
Edit with OptimizePress.
Click Settings icon.
Scripts.

Footer.
Paste code in footer box on that page.

For future OP3 Speed and Live Chat on all your pages, simply clone that master page so you don't have to copy and paste a 5 step process into every new page.

If you have old (legacy) pages... sorry you have to copy and paste the code into each OP3 or OP2 created pages.  NOTE: I am trying to edit the CSS root to add the tracking.

And YES this is even if you have installed the hubspot Live Chat Plugin.  You still need to copy and paste onto OP3 pages.

[kvlschaefer]

Hey everyone! 

@patrickmcguire - Thanks for sharing how you solved this! This is good to know about the Optimize Word Press theme. I'm happy to hear you were able to find a solution! 

@TomM2 - Thank you for helping out here! You rock 😄 

Cheers,

Kristen 

[kvlschaefer]

Hi @patrickmcguire,

Thank you for reaching out to the Community, and for including this information! 

Can you confirm if you have installed the HubSpot Tracking Code on your OP3 pages? 

Here are directions on how to install it and how to find the tracking code on your website pages. 

Can you try those steps out and let us know? Thank you! 

Best,

Kristen

[patrickmcguire]

I have installed the Hubspot WP Plugin. Documentation suggests that you
only need to do that. OP3 is a theme extension, like ELEMENTOR. It is not
a unique new set of pages, they are contained and managed via WP. OP3 is
really just a theme with a builder toolset.

Do I need to install the tracking code on all OP3 pages as well?
Will that interfere with the plugin code?

Thanks.