Live-Chat: visitor notifications via email when recieve answerSOLVE
After a live chat visitor leaves their email to be notified about receiving the answer > do they automatically receive an email notification, or we have to manually send the message to the email?
I tested this functionality with my team using incognito window and leaving personal email for receiving notification > but no email notification where sent. Do you know why?
Could it because the conversation window was open when we sent the answer?
I couldn't find a detailed description on these settings.
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