Required email and form fields before chat or bot conversations
I have seen several merged chats suggesting that people leave their email so companies can follow up. I understand this idea was delivered, and a prompt to leave an email was added to the chat feature. However, I am wondering if we can add a mandatory email field to the chat so we have a way to follow-up with leads who do not leave an email voluntarily. My suggestion would be to make this feature optional so companies can choose whether or not they'd like to enable it.
@cdewey22@hroberts I have been waiting over 11 months for a solution to this. Implementing a solution to this is something that would be very simple. Can you please listen to your paying subscribers and get this fixed ASAP?
We have the same issue, we loose too many leads because customers write chat messages without entering their mail. We'd also strongly suggest to implement a mandatory email input feature for the live chat, beforehand.
Yes, it is very important for us to collect Name and Email, before the chat begins. We are opting to use another Chat plugin because of this reason alone. Not sure why this is not a default feature already.
Name and email do not need to be required. We just need an optional form to capture the info. I have just installed Hubspot chat. I am getting unknown visitors. I think I will switch to chaport.
Besides chaport and purechat, what other chats support initial email & name capture?
Yes! This is much needed! We have the same problem of getting a full question in the name field. Having the required fields up front would remove this potential.
We previously used Pure Chat as well, without any issue. I just had a meeting with my customer service team (who mans the chat) and this is such a frustration.
