Live Chat App slows page down

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Occasional Contributor

Hi,

I have the Hubspot Chat installed here:

https://www.3mediaweb.com/great-b2b-software-company-websites/

There is a file:

https://static.hsappstatic.net/conversations-visitor-ui/static-1.383/bundles/visitor.js

 

which is almost a 1.39 mb file. Is there no way to compress the scripts so it loads faster?

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Community Manager

Hey @merlinvicki

 

There is no way to shrink the size of the file. If you are noticing your site is running slow, I would recommend looking at other elements of your site. 

 

Thank you,
Jenny


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Occasional Contributor

Hi Jenny,

 

We've put a lot of work in to improving our mobile pagespeed score and load times. Implementing chat on our site dropped our mobile pagespeed score by an avg of 25 points and our desktop pagespeed score by an avg of 11 pts. Surely you must have a solution other than instructing us to look at other elements of our site. Our site is otherwise fast, the culprit for the reduction in speed is strictly the chatbot/visitor.js.

As you can see in the screenshot linked here it takes 10x longer to load than the next longest script. This isn't really acceptable in what some are calling 'The year of pagespeed'.



@thisisdatis 

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Community Manager

Hi @skemble,

 

I wanted to share this resource which is a great resource for HubSpot and page speed. 

 

Thank you,

Jenny


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Regular Contributor

Hi @jennysowyrda - your script is the problem. It loads 10x slower than other scripts. What are you doing to speed things up? As a marketing automation company catering to marketers, you should know the importance of page speed and how it affects mobile rankings. Especially with this being the "year of page speed" according to Google.