Lead Flow/Pop Up Form Follow Up

Occasional Contributor

I'm working on a lead flow/pop up form and I noticed that there's a new follow up email option. This is great, but it seems to be lacking a lot of the typical capabilities that normal emails have like personalized tokens and the from name as someone who isn't a user, e.g. my company's name. 


Just wondering if this is being worked on for a future version. I know I can set up a workflow to tackle this issue, but it seems like it could be easier if we had these capabilities in the follow up email option. 




1 Reply
HubSpot Product Team
HubSpot Product Team

Hey @HMI_Incentives follow up emails within lead flows are intended to be a super quick and simple follow up email editor. 


HubSpot has far more complex and indept automation systems within other tools. For fully customised emails including all personalisation tokens automation can be setup using the workflows tool: https://knowledge.hubspot.com/workflows-user-guide-v2