Lead Capture Tools

APortugal23
Member

Issues with Form Display

SOLVE

Hi everyone, 

We manage our website using Webflow and have our Hubspot forms embedded into it. Our team recently noticed that on certain browsers and operating systems, the dropdown list comes out completely white. It's only when you run your mouse across that you see the options in the dropdown field.

 

This is how it shows up on Google Chrome - Windows, Microsoft Edge - Windows, Google Chrome - Android. 

It works fine on Chrome and Safari when viewed on Mac OS and iOS

Dropdown.png
Has anyone encountered this or have any suggestions to fix it? 

1 Accepted solution
Jigar_Thakker
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Issues with Form Display

SOLVE

Hey @APortugal23 

 

Seems like you are facing a display of your form this can be due to the different browsers and operating systems you are using you can try troubleshooting by checking the CSS, and clearing your cache here are a few steps: https://knowledge.hubspot.com/forms/why-doesn-t-my-externally-embedded-hubspot-form-work 

 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Jigar Thakkar

Chief Business Officer

HubSpot Wizard | Community Champion

mobilePhone
+91 9082479770
emailAddress
jigar@insidea.com
website
www.insidea.com

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3 Replies 3
TomM2
Key Advisor | Partner
Key Advisor | Partner

Issues with Form Display

SOLVE

Hey @APortugal23 HubSpot forms do use the default browser dropdowns, this may be a conflict with some custom styling (css). I'd be happy to take a look into this if you want to send a link to a page seeing this issue! 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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Did my post help answer your query? Help the community (and me) by marking it as a solution.


GRajput
Key Advisor | Platinum Partner
Key Advisor | Platinum Partner

Issues with Form Display

SOLVE

Hi @APortugal23 

Please check the CSS styling applied to the dropdown elements. There might be conflicting styles that affect the visibility of the dropdown options. Use browser developer tools to inspect the dropdown element and its styles.

 

Hope this will helps you out. Please mark it as Solution Accepted & Upvote to help other Community member.
Thanks!




Gaurav Rajput
Director, MarTech( Growth Natives)

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Jigar_Thakker
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Issues with Form Display

SOLVE

Hey @APortugal23 

 

Seems like you are facing a display of your form this can be due to the different browsers and operating systems you are using you can try troubleshooting by checking the CSS, and clearing your cache here are a few steps: https://knowledge.hubspot.com/forms/why-doesn-t-my-externally-embedded-hubspot-form-work 

 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Jigar Thakkar

Chief Business Officer

HubSpot Wizard | Community Champion

mobilePhone
+91 9082479770
emailAddress
jigar@insidea.com
website
www.insidea.com