Lead Capture Tools

rocket73h
Participant

Is there a way to reset submissions for a form to zero?

SOLVE

Unless there's another way to test a form, I have to complete and submit it myself several times but now I want to delete those submissions from the analytics. Is there a way to do that?

3 Accepted solutions
PamCotton
Solution
Community Manager
Community Manager

Is there a way to reset submissions for a form to zero?

SOLVE

Hello @rocket73h 

 

At the moment, HubSpot would not be able to reset an already published form.

What is possible to be done is if you clone the form and use that cloned version on your HubSpot or external page that would only show new stats in the form performance dashboard.

 

I hope this helps,

 

Pam

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DanielSanchez
Solution
Key Advisor | Platinum Partner
Key Advisor | Platinum Partner

Is there a way to reset submissions for a form to zero?

SOLVE
Hello @rocket73h , as @PamCotton suggestions are excellent for getting numbers from zero.

But why you need make this? In the reports select the period as "from the day XX" to obtain the results, as well as obtain additional filtered information without having to reset your history. Another option is to change your landing page campaign and get results based on the campaign.

 

Did this post help solve your problem? If so, please mark it as a solution.

Best! 🙂

 

View solution in original post

karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Is there a way to reset submissions for a form to zero?

SOLVE

Hi @rocket73h and everyone,

 

Good news, there is now a private beta for this 🙂

 


Forms

Delete form submissions

Mar 19, 2024
 

What is it?

We are excited to announce the Private Beta for the ability to delete form submissions.

 

Users with appropriate permissions can now delete form submissions. By default the super admins for the HubSpot portal will be granted access to delete form submissions. Any user who needs to delete form submissions should reach to their portal admin to get the necessary permissions.

 

For the private beta, users can select up to 10 form submissions to delete at a time.

On deleting a form submission, all the relevant analytics data such as Submissions count, Conversion rate etc. will be updated.

 

All the reporting across HubSpot, for example, Customer journey analytics etc. will be updated to reflect the deleted submissions.

 

Please note that contacts/companies/tickets created via form submissions will not be deleted. Also, any workflows triggered via a form submission will continue to execute even after the form submission has been deleted .

 

Why does it matter?

As part of building forms, customers make test submissions to evaluate the form and could be receiving submissions from a bad actor who submits forms with bad data. However, there is no support to delete form submissions and in turn, these test submissions impact the form submissions analytics data. Hence, users struggle with reporting or analyzing form submissions accurately within HubSpot.

 

As a workaround, users have to manually export the form submissions data out of HubSpot to remove the test submissions or other faulty submissions etc.

 

This creates additional work for users, defeats the purpose of the reporting capabilities that HubSpot offers and ultimately results in disjointed solutions for marketing teams.

 

How does it work?

  • Under the Forms tool, go to your specific form where you have submissions that you would like to delete.

You can see that this form has 3 submissions and the conversion rate is 100%.

 

  • Select one or more submissions that you would like to delete. On selecting the submissions, you will see the "Delete" option enabled (if you have the appropriate permissions)
 
  • Confirm that you would like to delete the submissions. Please note that once deleted, the submissions can not be retrieved.

 

  • On successful deletion, all relevant metrics will be updated.
 

You can see that the Submissions count and the conversion rate is updated under the Performance tab and also the Analyze page is updated.

 

Who gets it?

All hubs and tiers


You can enroll into the beta here:

 

karstenkoehler_7-1710912718603.png

 

If you're not seeing it yet, you'll either have to reach out to your customer success manager or be patient for a few more days.

 

Have a great day!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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0 Upvotes
8 Replies 8
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Is there a way to reset submissions for a form to zero?

SOLVE

Hi @rocket73h and everyone,

 

Good news, there is now a private beta for this 🙂

 


Forms

Delete form submissions

Mar 19, 2024
 

What is it?

We are excited to announce the Private Beta for the ability to delete form submissions.

 

Users with appropriate permissions can now delete form submissions. By default the super admins for the HubSpot portal will be granted access to delete form submissions. Any user who needs to delete form submissions should reach to their portal admin to get the necessary permissions.

 

For the private beta, users can select up to 10 form submissions to delete at a time.

On deleting a form submission, all the relevant analytics data such as Submissions count, Conversion rate etc. will be updated.

 

All the reporting across HubSpot, for example, Customer journey analytics etc. will be updated to reflect the deleted submissions.

 

Please note that contacts/companies/tickets created via form submissions will not be deleted. Also, any workflows triggered via a form submission will continue to execute even after the form submission has been deleted .

 

Why does it matter?

As part of building forms, customers make test submissions to evaluate the form and could be receiving submissions from a bad actor who submits forms with bad data. However, there is no support to delete form submissions and in turn, these test submissions impact the form submissions analytics data. Hence, users struggle with reporting or analyzing form submissions accurately within HubSpot.

 

As a workaround, users have to manually export the form submissions data out of HubSpot to remove the test submissions or other faulty submissions etc.

 

This creates additional work for users, defeats the purpose of the reporting capabilities that HubSpot offers and ultimately results in disjointed solutions for marketing teams.

 

How does it work?

  • Under the Forms tool, go to your specific form where you have submissions that you would like to delete.

You can see that this form has 3 submissions and the conversion rate is 100%.

 

  • Select one or more submissions that you would like to delete. On selecting the submissions, you will see the "Delete" option enabled (if you have the appropriate permissions)
 
  • Confirm that you would like to delete the submissions. Please note that once deleted, the submissions can not be retrieved.

 

  • On successful deletion, all relevant metrics will be updated.
 

You can see that the Submissions count and the conversion rate is updated under the Performance tab and also the Analyze page is updated.

 

Who gets it?

All hubs and tiers


You can enroll into the beta here:

 

karstenkoehler_7-1710912718603.png

 

If you're not seeing it yet, you'll either have to reach out to your customer success manager or be patient for a few more days.

 

Have a great day!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
bcf
Participant

Is there a way to reset submissions for a form to zero?

SOLVE

Why this is not possible, I dont know. But it would be a very good feature to have, As Espinal said when you have multiple forms / Landing pages it is very difficult to remember what dates to use. Not only that, the reason for having a CRM is for it to help you not the other way around. Pleae bring this feature in

DanielSanchez
Solution
Key Advisor | Platinum Partner
Key Advisor | Platinum Partner

Is there a way to reset submissions for a form to zero?

SOLVE
Hello @rocket73h , as @PamCotton suggestions are excellent for getting numbers from zero.

But why you need make this? In the reports select the period as "from the day XX" to obtain the results, as well as obtain additional filtered information without having to reset your history. Another option is to change your landing page campaign and get results based on the campaign.

 

Did this post help solve your problem? If so, please mark it as a solution.

Best! 🙂

 
Espinal
Participant

Is there a way to reset submissions for a form to zero?

SOLVE

Daniel,  As you do not have only one landing page but MANY.  It is very bad to have to REMEMBER or have separate excel sheet with the date where you can count the stats on for each one. So with your solution if you want to compare sevaral landing pages, none of the reports are usable. We need that stats with "ALL DATA" report show the data so we can compare it rigth away with out additional processing of work.  

rocket73h
Participant

Is there a way to reset submissions for a form to zero?

SOLVE

Thank you, Daniel. This makes sense for reporting. As I mentioned to Pam, it seems like most of us will be testing our stuff all the time, so creating an option to filter out our own email addresses or our company domains from form fills would be a great feature. Thanks again for the reply.

PamCotton
Solution
Community Manager
Community Manager

Is there a way to reset submissions for a form to zero?

SOLVE

Hello @rocket73h 

 

At the moment, HubSpot would not be able to reset an already published form.

What is possible to be done is if you clone the form and use that cloned version on your HubSpot or external page that would only show new stats in the form performance dashboard.

 

I hope this helps,

 

Pam

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Participe de conversas regionais, alterando suas configurações de idioma !


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Espinal
Participant

Is there a way to reset submissions for a form to zero?

SOLVE

Pam, I would not count this as a solution. Would be possible to move this to developers?  It is bad for maintance to have an aproach that every landing page should be cloned. Overtime any small company will have 100 landing pages withthiss approach we will have in system 200. This will demand more work. 

rocket73h
Participant

Is there a way to reset submissions for a form to zero?

SOLVE

Thank you for the idea, Pam. It seems that it would be a nice feature to be able to filter out my own email address (or others in our company domain) from form submissions as an option, knowing that we will always be testing our own stuff.