Is it possible for a form to reject submission if the email address is already in the CRM?

[Brandy13]

Hi, does anyone know if it's possible to reject a form submission is the email address entered already existing in the CRM?

I'm trying to set up a form for email acquisition and want to deter any existing customers signing up for the offer.

Thanks!

[MFrankJohnson · Accepted solution]

Q: Possible to reject a form submission if the email address entered already exists in the CRM??

Short A: Not built-in HubSpot functionality.

Longer A:

Worth asking about some quick-n-dirty design tips over in the design forum.

It's typically best practice to clarify the offer directly in the ad then handle any outliers within a workflow in the CRM -- e.g., if Lifecycle stage is NOT Customer AND Lifecycle stage is NOT Evangelist, do something ... 

Here are some live Shopify ads that demonstrate these principals.

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Best,
Frank

Author "Perfect HubSpot" Series

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[Brandy13]

Thank you for the ad examples. It would be really cool if Hubspot had this functionality to do a quick search through the CRM to ensure it's a new email address. I'll add it in the idea forum. 

[MFrankJohnson]

Custom development is always an option, but (again) maybe ask over in the design forum. Maybe a little javascript can solve for your use case @Brandy13.

Good luck on your project.