Invalid Email Address

[#1]

Hi there

I've been trying to use Hubspot's marketing forms which require name, email, and phone number. The trouble at the moment is that the email field won't recognise a majority of email addresses out there. It comes up with red text underneath the email field saying "Please enter a valid email address" even though it's a perfectly legitimate one.

I was wondering if there was a way to fix this?

Many thanks

Victor

[#2]

Hey @vhedenberg can you share some examples of email domains you are trying to use? E.g. @hubspot.com

[#3]

This list is endless, but some examples include:

Addresses include:

example@usach.cl

example@london.edu

example@udem.edu

example@iteso.mx

etc... etc...

You could say, 90% of the entire business school world would not be able to use the form with the way it is set up at the moment.

Kind regards

Victor

[#4]

What results are returned when you run the emails through a third party email validator: http://www.emailvalidator.co/

[#5]

It won't let me validate them as they require a service code, which I don't have.

Regardless, these are functioning emails from universitites around the world. it seems the form will only recognise accounts such as gmail, outlook, icloud, etc.

[#6 · Accepted solution]

HubSpot uses ajax calls after the email address is entered into the form to validate whether or not the email address returns an error. I'm assuming you are using "example@" in your question description instead of the actual email address of the contact in order to protect that contacts information?.

When you enter example@iteso.mx into the form it will return an error but then entering admision@iteso.mx does NOT return an error.

I just wanted to clear up that you are, in fact, not using "example@" to test the form validation.

Here's the output for that specific email address

hs_reqwest_1({
  "success":true,
  "email":"admision@iteso.mx",
  "emailShouldResubscribe":false,
  "emailFree":false,
  "emailSuggestion":null
})

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tim@belch.io