Oct 22, 2021 9:17 AM
I'm looking for integrate the resubscription in our website. The form has already integrated but the sentence of resubscription (which allows the sending of the resubscription email) is yet missing. I don't know how to insert it in our website and have to brief my developer about this topic.
Thank you for your strong support,
Oct 25, 2021 11:51 AM
Thank you for reaching out to the Community!
Just to confirm, you would like your contacts to be able to resubscribe to marketing emails via a form on your website after they have previously opted out of communication?
This is an option that is available in our premium Marketing Hubs (Marketing Hub Enterprise, Professional, or Legacy Marketing Hub Basic). If a contact is opted out, this message will pop up after they type in their email address in a form on your website:
They are able to resubscribe via the email that is automatically sent to them.
There is, however, another way contacts can resubscribe to your marketing emails:
This option is also available for users of our free and Starter-tiered software. You can find more information in this Knowledge Base article.
I hope this helps!
Mia, Community Team
Oct 26, 2021 2:46 AM
Nov 1, 2021 2:27 PM
I apologize for the late reply!
If you're a paying customer with Marketing Hub and/or CMS Hub Professional or Enterprise, the resubscription option should be available for all your HubSpot forms, as mentioned above.
If, for some reason, the opt-back-in link doesn't appear on a form that you've embedded on an external website, a web developer would have to have look at potential errors in the code and make adjustments.
Here's an instruction how to get the raw HTML code of a form, which you will need to make adjustments:
After you've changed this setting, get the form embed code via the Share option and add it to your external page. If you've already embedded your form, you must replace the existing embed code with this new, unstyled version. After embedding your form, you can style the form in your external stylesheet with CSS. This alone might already solve the problem - you can check these troubleshooting tips for Wordpress pages and the recommendations @Joshgave in his reply to this Community article.