ISO HELP: My Hubspot Form is not showing the submissions after someone has filled out the form!

[mkemenah]

Hello! 

Looking for some guidance on a hubspot form that I have embedded on our website. The form shows up perfect, lets you fill it out, and then for some reason I don't think the submissions are popping up correctly in my Hubspot account. Almost all of the form submissions are going to potential spam so they are being blocked initially until I release them. I also just tried filling out the form again with another email and phone number, and my domain for my computer which should not be blocked. Wondering if I don't have something connected correctly?

Any assistance in this matter would be so great!! Thank you!!

[karstenkoehler · Accepted solution]

Hi @mkemenah,

With form submissions in the spam quarantine, you should see an explanation when you hover your mouse over the submission and click "View submission", such as:

• This submission was caught in the spam filter due to originating from an excluded IP address or referrer domain. This was configured under Advanced Tracking settings in your HubSpot account. To prevent future submissions from being caught in this filter, ensure the IP address or domain is not listed in the exclusion settings. For detailed instructions on managing traffic exclusions, please refer to this KB article.
• This submission was caught in the spam filter because it included an HTML tag in one of the name fields. This tactic is sometimes used to try to steal private data from people’s HubSpot accounts.

You would have to follow the instructions outlined in this description.

Best regards!

[karstenkoehler · Accepted solution]

Hi @mkemenah,

With form submissions in the spam quarantine, you should see an explanation when you hover your mouse over the submission and click "View submission", such as:

• This submission was caught in the spam filter due to originating from an excluded IP address or referrer domain. This was configured under Advanced Tracking settings in your HubSpot account. To prevent future submissions from being caught in this filter, ensure the IP address or domain is not listed in the exclusion settings. For detailed instructions on managing traffic exclusions, please refer to this KB article.
• This submission was caught in the spam filter because it included an HTML tag in one of the name fields. This tactic is sometimes used to try to steal private data from people’s HubSpot accounts.

You would have to follow the instructions outlined in this description.

Best regards!

[mkemenah]

Update: This is what HubSpot is giving me as the site domain. Not exactly sure what the "filesur" is at the end of our website? Or why it would be coming up that way when someone submits the form? 

[karstenkoehler · Accepted solution]

@mkemenah how exactly is your website hosted? Apparently, you're using a website builder that stores files on filesusr.com. Some platforms use such a domain to host media, pages, or even the full site when you haven't set up DNS fully or when the page is still loading from their default file server.

In any case, you would have to add it to the site domains, as per the instructions, to not have all submissions go into spam.

[mkemenah]

Our site is hosted on Wix, but it was originally a GoDaddy site. My boss had switched it over to Wix a few months ago... maybe that is why it was storing that as well? Unsure, but I did add the other domain into the advanced tracking so those should not be going to spam anymore. Thank you for your help!!