IP country code property not filled in

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Hi,

 

We have leads from many different countries and we need to differentiate between them for reporting reasons. The IP Country Code property would be really useful for this but unfortunately it is not always filled in automatically. Does anyone know what the reason for this might be?

 

Would there be any other way to reach the same goal?

 

Thanks

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Community Manager

Hi @erik, welcome to the community! There are a few reasons why this can happen; IP addresses are being pulled in by multiple third party instances there isn't a way to ensure these fields are always populated. In some instances, HubSpot may not find a match for the geolocation properties against its databases. IP address location data can be spotty in certain areas, so there will be instances, where HubSpot cannot find data for all three of these properties. Additionally, it may have to do with how you are collecting your contact/lead information? Are you gathering this information through a form? Is it a HubSpot form or a third party? If you could provide some more insight into how you are gathering this information in the first place maybe I could be more specific. 

Thanks! 

 

1 Reply 1
Community Manager

Hi @erik, welcome to the community! There are a few reasons why this can happen; IP addresses are being pulled in by multiple third party instances there isn't a way to ensure these fields are always populated. In some instances, HubSpot may not find a match for the geolocation properties against its databases. IP address location data can be spotty in certain areas, so there will be instances, where HubSpot cannot find data for all three of these properties. Additionally, it may have to do with how you are collecting your contact/lead information? Are you gathering this information through a form? Is it a HubSpot form or a third party? If you could provide some more insight into how you are gathering this information in the first place maybe I could be more specific. 

Thanks!