Hubspot not capturing all my form submissions and not always sending notification
Hello, I am using the Hubspot CRM with the tracking code on my wordpress website which has always picked up form submissions and notified me when we get a new lead.
Recently, (seemingly from November 2018) not all submissions have been collected by Hubspot. Some are, and some are not and I cannot see any reason behind which are picked up and which are not.
Secondly, for those that are picked up and collected by Hubspot, sometimes I am notified and sometimes I am not. Again, I cannot work out why some are coming through and others not.
I have discovered 4 leads this morning from the last 3 months which are potentially lost business. In a small business where we only have around 10 clients, this is a huge opportunity to miss out on. My CEO is furious and wants to move away from Hubspot. previously I had been trying to move to a paid-for plan, now it looks like I will never get sign off.
Can someone help me fix this? And has anyone else had this same problem?