Lead Capture Tools

Martina19
Member

Hubspot Form Single Checkbox Error

SOLVE

Hi everyone, I hope somebody can help me. 

 

I made a Hubspot form for our company page which we embedded on the website. 

 

Form has few single checkboxes, one line and message properties. 

 

Everything worked well unill I added two more checkboxes on the form today. 

 

For some reason, now I need to check all of the checkboxes to be able to submit the form (they are NOT required).

The error that I get below each checkbox that is not checked is "The value must be equal to the other value".

HELP! 


 

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1 Accepted solution
TomM2
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Hubspot Form Single Checkbox Error

SOLVE

Hey @Martina19 as Frank mentioned a link to a page you're seeing this on would be a great help. 

However, one immediate thing I think of is that here's some custom scripts for the form on your web page. Have you set the form as "raw html form" within the styling section? If so, if you disable this, do your submissions work correctly? If they do, it definitely means there's some third party scripts on your page causing this issue. 

 

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

Book a consultation

Did my post help answer your query? Help the community (and me) by marking it as a solution.


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2 Replies 2
TomM2
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Hubspot Form Single Checkbox Error

SOLVE

Hey @Martina19 as Frank mentioned a link to a page you're seeing this on would be a great help. 

However, one immediate thing I think of is that here's some custom scripts for the form on your web page. Have you set the form as "raw html form" within the styling section? If so, if you disable this, do your submissions work correctly? If they do, it definitely means there's some third party scripts on your page causing this issue. 

 

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

Book a consultation

Did my post help answer your query? Help the community (and me) by marking it as a solution.


0 Upvotes
franksteiner79
Recognized Expert

Hubspot Form Single Checkbox Error

SOLVE

Hi @Martina19 

 

Can you please share a screenshot of the editor view of your form?

 

Cheers

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

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