Lead Capture Tools

Martina19
Membre

Hubspot Form Single Checkbox Error

Résolue

Hi everyone, I hope somebody can help me. 

 

I made a Hubspot form for our company page which we embedded on the website. 

 

Form has few single checkboxes, one line and message properties. 

 

Everything worked well unill I added two more checkboxes on the form today. 

 

For some reason, now I need to check all of the checkboxes to be able to submit the form (they are NOT required).

The error that I get below each checkbox that is not checked is "The value must be equal to the other value".

HELP! 


 

0 Votes
1 Solution acceptée
TomM2
Solution
Leader d'opinion | Partenaire solutions Platinum
Leader d'opinion | Partenaire solutions Platinum

Hubspot Form Single Checkbox Error

Résolue

Hey @Martina19 as Frank mentioned a link to a page you're seeing this on would be a great help. 

However, one immediate thing I think of is that here's some custom scripts for the form on your web page. Have you set the form as "raw html form" within the styling section? If so, if you disable this, do your submissions work correctly? If they do, it definitely means there's some third party scripts on your page causing this issue. 

 

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

Book a consultation

Did my post help answer your query? Help the community (and me) by marking it as a solution.


Voir la solution dans l'envoi d'origine

0 Votes
2 Réponses
TomM2
Solution
Leader d'opinion | Partenaire solutions Platinum
Leader d'opinion | Partenaire solutions Platinum

Hubspot Form Single Checkbox Error

Résolue

Hey @Martina19 as Frank mentioned a link to a page you're seeing this on would be a great help. 

However, one immediate thing I think of is that here's some custom scripts for the form on your web page. Have you set the form as "raw html form" within the styling section? If so, if you disable this, do your submissions work correctly? If they do, it definitely means there's some third party scripts on your page causing this issue. 

 

Tom Mahon
Technical Consultant | Solutions Engineer | Community Champion
Baskey Digitial

Book a consultation

Did my post help answer your query? Help the community (and me) by marking it as a solution.


0 Votes
franksteiner79
Expert reconnu

Hubspot Form Single Checkbox Error

Résolue

Hi @Martina19 

 

Can you please share a screenshot of the editor view of your form?

 

Cheers

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
0 Votes