HubSpot only accepts labels that are identical to the property IDs

schitkowski
Participant

Hi everyone!

 

I created a form with Wordpress/Elementor and connected it to HubSpot.

 

It works fine, as long as I name the input labels exactly like the property IDs from HubSpot.

But if I rename the label (not the ID) it will not transfer the data correctly.

HubSpot will recognize the value but declare it as an invalid property.

 

Example:

The "company" form field will be transferred correctly if the label is named "Company".

If I name it "Name of your Company" it doesn't work. The ID is still „company“, I only changed the label. 

 

This happens with Hupspot's own properties as well as with the ones I created by myself.

 

I hopefully expressed myself understandable?

Does anyone have a tip on what I'm doing wrong?

 

Thanks in advance!

Torsten

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3 Replies 3
MiaSrebrnjak
Community Manager

Hi @schitkowski,

 

Thank you for reaching out to the Community!

Have you also set the Form ID in Elementor, as described in this article? 

Screenshot 2021-09-21 at 16.40.05.png

 

If everything is set up correctly, this is probably expected behaviour: I suggest checking this Community article, where @andrus and @jorisbrabants1 suggest pushing the form data to HubSpot via API or a 3rd party integration. I also wanted to mention the following integration, which also supports Elementor forms: WP Fusion

 

I hope this helps! 

 

Cheers
Mia, Community Team


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schitkowski
Participant

Hi Mia,

 

thanks for your support!

 

The form in elementor has been setup correctly. Otherwise none of the fields would be transferred.

The „only“ problem are the fields, which labels I do not name exactly like the IDs in HubSpot.

 

Thanks for the link to the other article and the plugin WP Forms!

 

I was hoping there is an easier solution for my problem, but I will check these options.

 

Best regards,

Torsten

MiaSrebrnjak
Community Manager

Sure, you're very welcome! It's a pitty there isn't an easy solution for this.

 

Cheers,

Mia


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