Lead Capture Tools

emiralkafadji
Participant

HubSpot forms sending 2 events to GA on each submission

SOLVE

Hi,

 

So, I've implemented an event tracker in GTM for all hubspot form submissions.

This is the setup in GTM

gtm.jpg

 

When using GTM's preview mode, you can see that on each submission, HubSpot actually does 2 submissions for some reason. Now, I only see this as 2 events in Google Analytics and GTM, but it only sends one form submission in HubSpot and shows as 1 goal/conversion in Google.

 

Is this normal? How can I fix it so that the event's show the right number in GA and make sure that other pixels, like Facebook, Twitter, Linkedin, etc count each submission as 1 conversion and not 2?

0 Upvotes
1 Accepted solution
WendyGoh
Solution
HubSpot Employee
HubSpot Employee

HubSpot forms sending 2 events to GA on each submission

SOLVE

Hey @emiralkafadji,

 

This issue appears similar with what's discussed on this GTM help forum - gtm.formSubmit event firing twice - Tag Manager Hjelp. It looks like the underlying issue is that there might be two 'submit' event dispatches twice on your page. 

 

Could you get your team to check on this and ensure that you're only dispatching one 'submit' event? 

View solution in original post

4 Replies 4
nak5by5
Member

HubSpot forms sending 2 events to GA on each submission

SOLVE

Hello, 

 

I have this issue as well but I think it's because I have the same form embeded on a page twice. Is there a way I can prevent my GTM from firing twice on this specific page? 

0 Upvotes
emiralkafadji
Participant

HubSpot forms sending 2 events to GA on each submission

SOLVE

By the way, here's the GTM preview mode that shows the 2 events happening on form submission (successful)gtm.jpg

0 Upvotes
WendyGoh
Solution
HubSpot Employee
HubSpot Employee

HubSpot forms sending 2 events to GA on each submission

SOLVE

Hey @emiralkafadji,

 

This issue appears similar with what's discussed on this GTM help forum - gtm.formSubmit event firing twice - Tag Manager Hjelp. It looks like the underlying issue is that there might be two 'submit' event dispatches twice on your page. 

 

Could you get your team to check on this and ensure that you're only dispatching one 'submit' event? 

emiralkafadji
Participant

HubSpot forms sending 2 events to GA on each submission

SOLVE

🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

I had 2 event listeners.... thanks for the help!