HubSpot forms sending 2 events to GA on each submission

[emiralkafadji]

Hi,

So, I've implemented an event tracker in GTM for all hubspot form submissions.

This is the setup in GTM

When using GTM's preview mode, you can see that on each submission, HubSpot actually does 2 submissions for some reason. Now, I only see this as 2 events in Google Analytics and GTM, but it only sends one form submission in HubSpot and shows as 1 goal/conversion in Google.

Is this normal? How can I fix it so that the event's show the right number in GA and make sure that other pixels, like Facebook, Twitter, Linkedin, etc count each submission as 1 conversion and not 2?

[nak5by5]

Hello, 

I have this issue as well but I think it's because I have the same form embeded on a page twice. Is there a way I can prevent my GTM from firing twice on this specific page? 

[emiralkafadji]

By the way, here's the GTM preview mode that shows the 2 events happening on form submission (successful)

[WendyGoh · Accepted solution]

Hey @emiralkafadji,

This issue appears similar with what's discussed on this GTM help forum - gtm.formSubmit event firing twice - Tag Manager Hjelp. It looks like the underlying issue is that there might be two 'submit' event dispatches twice on your page. 

Could you get your team to check on this and ensure that you're only dispatching one 'submit' event? 

[emiralkafadji]

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I had 2 event listeners.... thanks for the help!