How to notify different users depending on dept chosen in form

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New Contributor

We have a contact form on our website and within the form people can select which department they are referring to or wishing to contact (e.g. Info, Sales, Customer Support, etc).

 

Q: Can I send the submission notification to different users within our HubSpot account depending on which department was selected?

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Esteemed Contributor

In this instance you will have to save the value in a property and then include the property within your notification email.

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Esteemed Contributor

Yes - for this you would need to create a custom notification email, similar to how you would create an email for an automation workflow.  Then create a workflow that is triggered by that form submission.  Make sure to setup the recurring feeder of anyone who submits that particular form.  Then in the workflow just trigger an internal email depending on the value and you are all set.

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New Contributor

Excellent, thank you! I've figured out how to create the workflow. Now I'm trying to set up the internal email. How do I include what was entered in the form just like the default form submission notification does? Is this possible?

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Esteemed Contributor

In this instance you will have to save the value in a property and then include the property within your notification email.

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New Contributor

Ah, I see. Thank you so much!

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