How do I turn off "contact reconversion" notifications when a form is submitted?

[LoraBergeron]

I current have a form collecting information from customers and have to set up to notify me when a customer submits the form.  This is working great, except occassionaly I get the form submission notification and well as a duplicate "contact recoverstion" notification.  This is creating a problem because tickets are created (in an outside source) every time an email is recevied. And sometimes we are receiving 2 emails for the same submission.  How can I turn off the "recoversion" one?

Thanks in advance for help.

[LoraBergeron · Accepted solution]

Thanks.  I chatted with Support and they helped me figure it out.  I'll post their response here in case someone else runs into this.

"These notifications occur when a contact fills out the same form twice while a user is subscribed to receive these alerts through the form settings, page settings, or a workflow. There isn't a specific setting to set up a reconversion notification. HubSpot just adds 'reconversion' in the title of the notification email to let you know that the contact has submitted a form before. We aren't able to turn these off directly, however there is a good workaround:

As a workaround, you could turn off the submission notifications from the form and page settings and use a workflow instead. With a workflow sending form submission notifications, you can choose not to enable re-enrollment in the trigger so contacts will only be able to enroll once. That will mean no reconversion notifications will be sent out to the users included."

[TiphaineCuisset]

Thank you for sharing @LoraBergeron !

[TiphaineCuisset]

Hi @LoraBergeron 

Thank you for reaching out. 

This is strange, the form notification would say 'reconversion' when the contact already submitted a form on your website, but I do not expect you to receive a duplicate. I'm wondering if this could be that one notification is coming from a workflow or something like that. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and examples for this. 

Thank you!

Best

Tiphaine