Form submission failiure

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Occasional Contributor

We have recently started getting submission failiures from our embeded form on our website. The submission comes through bu the customer see's a failed submission meaage. The lead is then sent again as a re-conversion lead 

 

Any help or suggestions appreciated

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Regular Advisor

You appear to be using Contact Form 7 on your site with the non-Hubspot forms feature.  By default Contact Form 7 validates the form after the submission.  So technically what is happening is that the form is submitted successfully and then CF7 checks for validation errors.  If there are errors it redirects you back to the page with the error message.  So because of this Hubspot sees a successful submission.

 

Personally I would recommend using either Hubspot forms natively or a plugin like Gravity Forms (https://www.gravityforms.com/add-ons/hubspot/ ) which supports Hubspot and provides a much more seamless experience.  Unfortunately in your setup, you would have to modify CF7 to validate prior to the submission and it doesn't appear there is an official or way to do this via a plugin or addon that I could find.

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Regular Advisor

Is this just the hubspot embed code or a script that is reposting to hubspot or a form that is using the non-hubspot forms feature?  Anymore detail you can provide or a link to a page in question would greatly help us in answering your question.  

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Occasional Contributor

Hi Ben

 

The honest answer is I am not 100% sure. This is a link to the page.

 

https://www.kavanaghprestigecars.ie/vehicle-sourcing/

 

I know it was an embeded form that feeds the leads into our Hubspot account.

 

Thanks again

Reply
0 Upvotes
Highlighted
Regular Advisor

You appear to be using Contact Form 7 on your site with the non-Hubspot forms feature.  By default Contact Form 7 validates the form after the submission.  So technically what is happening is that the form is submitted successfully and then CF7 checks for validation errors.  If there are errors it redirects you back to the page with the error message.  So because of this Hubspot sees a successful submission.

 

Personally I would recommend using either Hubspot forms natively or a plugin like Gravity Forms (https://www.gravityforms.com/add-ons/hubspot/ ) which supports Hubspot and provides a much more seamless experience.  Unfortunately in your setup, you would have to modify CF7 to validate prior to the submission and it doesn't appear there is an official or way to do this via a plugin or addon that I could find.

Highlighted
Occasional Contributor

Hi Ben

Many thanks for your help and advice. We now have a developer on board so hopefully we can get this resolved.

 

Thanks again