Form submission email notifications routed based on form field

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For general contact forms, we have lumped in the gambit of our company's capabilities asking the lead to choose what they're interested in. Different parts of the company handle certain leads differently based on which capability the lead is seeking more information about. While a Hubspot form can be configured to send submission notifications to a list of designated people in Options, is there a way for submissions to be sent to specific people based on the fields the lead check versus the form being submitted generally? 

 

For example, a lead for our business is either seeking creative design work or help with promotional products. Leads that are seeking the creative design work goes to one set of people and the product work goes to another set, all with the same form? Or do we have to split out using multiple forms? 

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Community Thought Leader

You can use one form @melissa_kovach ...


Basically, you'll completely turn OFF the default form notifications. Then you'll just use a workflow instead to assign the new leads based on the interest the visitor enters on your form. HubSpot will automatically notify each contact owner as they are assigned new leads. (by default)

 

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Best,
Frank

Chief HubSpot Consultant


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Hope that helps.

 

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Frank

 

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Community Thought Leader

You can use one form @melissa_kovach ...


Basically, you'll completely turn OFF the default form notifications. Then you'll just use a workflow instead to assign the new leads based on the interest the visitor enters on your form. HubSpot will automatically notify each contact owner as they are assigned new leads. (by default)

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

Hope that helps.

 

Best,
Frank

 

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Regular Contributor

I agree this would be helpful. While the accepted solution of "Turn off form submission notification and just assign the lead" works, it does not send the form data to that HubSpot users. They are just notified a new contact has been assigned to them and they would have to go to the contact record to see why and the content of the message.

 

Send form submission to a specific person based on data submitted in the form

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Community Thought Leader

>>"They are just notified a new contact has been assigned to them and they would have to go to the contact record to see why and the content of the message."

 

Not necessarily. A custom email containing the relevant particulars from the form(s) could easily be included (on a HubSpot user by HubSpot user basis) in the workflow that handles lead assignment.

 

Help answer your question? If so, remember to accept this solution now.

 

Best,
Frank

Chief HubSpot Consultant


hubspot-solutions-signature-mfrankjohnson-v05.png

MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.

Hope that helps.

 

Best,
Frank

 

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