Form looks strange on the page

SOLVE
Stordar
Participant

Hello,

Sorry, it's probably a dumb newbie question, but I am struggling with adding a form to my page. When I am inserting the code for the form, it looks like this (like if it were added twice):

 

Screenshot (73).png

I have copied the code from Hubspot without changes. 

What am I doing wrong?

Thank you very much in advance for any info!

Daria

0 Upvotes
1 Accepted solution

Accepted Solutions
nc_3manfactory
Solution
Contributor | Diamond Partner

After a v quick look at the source code it looks like the form code is there twice but with two different styling variations hence why you have a full width version and a standard format version of the form. I'm not familiar with New Zenler so I'm not sure why that might be happening.

View solution in original post

6 Replies 6
nc_3manfactory
Contributor | Diamond Partner

A couple of clarification questions:

  • What CMS are you using?
  • Can you post a link to the live form on your site?
Stordar
Participant

Hello,

I am trying to add the form to the page in New Zenler page builder (a course hosting platform). They have an 'Add Custom HTML' block.

 

Here is the link to the page:https://smartenglishlearning.newzenler.com/support 

 

Thank you!

Daria

0 Upvotes
nc_3manfactory
Solution
Contributor | Diamond Partner

After a v quick look at the source code it looks like the form code is there twice but with two different styling variations hence why you have a full width version and a standard format version of the form. I'm not familiar with New Zenler so I'm not sure why that might be happening.

View solution in original post

Stordar
Participant

Hello again,

 

Thank you for your answer.

So, just to be sure - the code I get from Hubspot (shown below) is ok, but somehow it is added twice, right?

<script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/shell.js"></script>
<script>
  hbspt.forms.create({
	portalId: "6100765",
	formId: "46d44def-1c52-4613-bf47-7cbe6c5b7043"
});
</script>

I will get in touch with Zenler support if that's the matter.

 

Thank you,

Daria

0 Upvotes
nc_3manfactory
Contributor | Diamond Partner

That script is there but so is this:
Screenshot 2020-01-30 at 17.06.08.png

Stordar
Participant

Ok, I've contacted the Zenler support about this.

Thank you very much for your time and for clarifying this for me!

Daria