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F-Froidevaux
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Form follow up Mails retries after bounce

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Hi,

we created a Form with follow up E-Mail. If someone filles out the form and hasn't finished the DOI process the followup Mail fails. The System retries to send the Mail severel times. My question is: How many times (or how long) does the system try to send the mail? 

Thank you

 

Florian

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jennysowyrda
Solución
Administrador de la comunidad
Administrador de la comunidad

Form follow up Mails retries after bounce

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Hi @F-Froidevaux,

 

For a full explanation of email sending times and bounces, I wanted to share this resource. As noted in the article "HubSpot continues to try sending the email for up to 72 hours. If the message isn't delivered during that time, it becomes a soft bounce." 

 

Thank you,

Jenny

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jennysowyrda
Solución
Administrador de la comunidad
Administrador de la comunidad

Form follow up Mails retries after bounce

resolver

Hi @F-Froidevaux,

 

For a full explanation of email sending times and bounces, I wanted to share this resource. As noted in the article "HubSpot continues to try sending the email for up to 72 hours. If the message isn't delivered during that time, it becomes a soft bounce." 

 

Thank you,

Jenny

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F-Froidevaux
Participante

Form follow up Mails retries after bounce

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Hi Jenny,

thank you very much!

Florian

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