Form follow up Mails retries after bounce

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Occasional Contributor

Hi,

we created a Form with follow up E-Mail. If someone filles out the form and hasn't finished the DOI process the followup Mail fails. The System retries to send the Mail severel times. My question is: How many times (or how long) does the system try to send the mail? 

Thank you

 

Florian

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Community Manager

Hi @F-Froidevaux,

 

For a full explanation of email sending times and bounces, I wanted to share this resource. As noted in the article "HubSpot continues to try sending the email for up to 72 hours. If the message isn't delivered during that time, it becomes a soft bounce." 

 

Thank you,

Jenny


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Community Manager

Hi @F-Froidevaux,

 

For a full explanation of email sending times and bounces, I wanted to share this resource. As noted in the article "HubSpot continues to try sending the email for up to 72 hours. If the message isn't delivered during that time, it becomes a soft bounce." 

 

Thank you,

Jenny


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Occasional Contributor

Hi Jenny,

thank you very much!

Florian

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