Form Loading Technical Issue

[Sofamark]

We have an issue with the hubsport form loading on various locations especially with Wi-Fi at the office.

We we're loading the form, it seems that if we're on office network the hubspot forms won't load. But if we switch over to mobile data, then the form will load which puts us in a difficult situation. 

Office IP: 42.200.88.93

[Sofamark]

Hi Ben,

Thanks for picking up the thread, kindly find below the URL to the Hubspot Forms.

• English Form - https://share.hsforms.com/1B_E_wcbVQqGK-zVFfTNtzgbmur8
• Chinese Form - https://share.hsforms.com/1oj4Uo7kfTjm87qfGO6yLcgbmur8

We've tried locations outside the office,  the form works on our mobile network but not the office wifi. 

[Ben_M · Accepted solution]

Forms load instantly for me.  I'm thinking this is a firewall issue since you only cannot access on your office network.

[Ben_M]

Can you share a link to your Hubspot form/page?  Also, have you tried locations outside of the office on home network connections or other wifi locations outside of your office?  If the issue is limited to within your office, I would recommend checking with your IT administrator to look into your network firewall settings to see if they can open up the firewall to not restrict Hubspot URLs.