Lead Capture Tools

SParvin
Participant

Form ID keeps changing ** How to make Form IDs Persist?**

SOLVE

I have a lead form that is only used on one page. It's the only form on the page and was added through the content editor.

Our Google Analytics tracking is setup (through Google Tag Manager) to capture the Form ID and my goal tracking keeps breaking because there is no consistent way to identify that the form was submitted.

 

I have noticed that the ID of the form on that page is changing several times per week (more often than the updates to the page)

 

All of the documentation I have seen says that the FormID should persist and any possible workarounds require that the form be embedded instead of being added through the content editor.

 

Why is the FormID changing randomly and how do I get it to persist?

 

Page: https://enrollme.health/lets-meet-up

 

 

0 Upvotes
2 Accepted solutions
Mike_Eastwood
Solution
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Form ID keeps changing ** How to make Form IDs Persist?**

SOLVE

Hi @SParvin 

 

Try targeting the Form ID in the Data Attribute.

 

data-form-id="2740af13-cfce-40d2-a95c-c9b0130b1a24"

 

The Form ID is the same ("2740af13-cfce-40d2-a95c-c9b0130b1a24") in every submission, but the tag you are using (understandably, because it is labelled "id") concatenates "hsForm_" + the id + "_XXXX" (looks like a random number).

 

An ID always must be unique so (I assume HubSpot) wraps the ID with a variable so when multiple forms are on the same page so there are no collisions with IDs.

 

Does that fix it?

Mike

View solution in original post

SParvin
Solution
Participant

Form ID keeps changing ** How to make Form IDs Persist?**

SOLVE

Mike,

         as I was providing that, I realized that in order to make this work, I just needed to figure out how to trim the _XXXX off the end of the FormID being captured.

 

I was able to create a script in Google Tag Manager to trim it and so now I'm at least synthesizing a unique formID from the form submission. 

 

View solution in original post

5 Replies 5
Mike_Eastwood
Solution
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Form ID keeps changing ** How to make Form IDs Persist?**

SOLVE

Hi @SParvin 

 

Try targeting the Form ID in the Data Attribute.

 

data-form-id="2740af13-cfce-40d2-a95c-c9b0130b1a24"

 

The Form ID is the same ("2740af13-cfce-40d2-a95c-c9b0130b1a24") in every submission, but the tag you are using (understandably, because it is labelled "id") concatenates "hsForm_" + the id + "_XXXX" (looks like a random number).

 

An ID always must be unique so (I assume HubSpot) wraps the ID with a variable so when multiple forms are on the same page so there are no collisions with IDs.

 

Does that fix it?

Mike

SParvin
Solution
Participant

Form ID keeps changing ** How to make Form IDs Persist?**

SOLVE

Mike,

         as I was providing that, I realized that in order to make this work, I just needed to figure out how to trim the _XXXX off the end of the FormID being captured.

 

I was able to create a script in Google Tag Manager to trim it and so now I'm at least synthesizing a unique formID from the form submission. 

 

Mike_Eastwood
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Form ID keeps changing ** How to make Form IDs Persist?**

SOLVE

Hi @SParvin 

 

The Form ID is always the same, with all forms, because the Form ID is used to render the form.

 

I recommend using redirect on form submission, to a Thank You Page, for Google Analytics Goals and Adwords Conversion Tracking. Trigger the goal when they land on the Thank You Page (from the form).

 

Have fun

Mike

 

 

SParvin
Participant

Form ID keeps changing ** How to make Form IDs Persist?**

SOLVE

Mike,

       I'm doing the thank you page as a temporary solution but want to map the ID to an event name so that my events also contain the form completions and I can register submissions from different versions of the form as the same goal (for testing). I was able to do this before but as mentioned the ID changes randomly.

 

See the attached screenshot showing that one form on the same page changed IDs more than 10-times in less than 2-months.

 

formid-changing.jpg

0 Upvotes
kvonloesecke
Community Manager
Community Manager

Form ID keeps changing ** How to make Form IDs Persist?**

SOLVE

Hi @SParvin,

 

Thanks for reaching out to the Community!

 

I would like to add our subject matter experts to this conversation to see if they have advice.

Hi @Ben_M@Mike_Eastwood@ConnorSlivensky - Do you have any recommendations for @SParvin?

Thank you!

 

Best,

Kristen


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