Failing validation in hubspot form for emails

[Nikbin]

Hey guys,

we are having an issue with the validation of emails in our Hubspot form. E.g. Using the email address "test@shore.com" is being displayed as not valid although the domain shore.com exists. Any ideas?

You can find the form here  when you click on request free demo.

Thanks  a lot!

Best regards

Nik

[PamCotton]

Hello @Jhefaranal ,

Welcome to the Community, could you please send me a private message with the link of the form and the email address that is not being accepted?  The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

[RBarnes]

Hi there, getting the same problem here. Valid, active email address being flagged as invalid within an embedded HubSpot form. I have checked it in email-checker.net and the email is valid. Can someone please help me resolve this problem?

[PamCotton]

Hello @RBarnes, could you please send me a private message with more information about the valid email address? 

Thank you

Pam

[sharonlicari]

Thank you for letting me know @CAIF 

[CAIF]

We are having the same issues as well.  A completely valid email is claimed to be "invalid".  Please help.  I can send someone the form and email to test privately.  Thanks. 

[sharonlicari]

Hey @CAIF 

Have you checked the email address on https://email-checker.net/ to verify if is a valid email?

Thanks

Sharon

[CAIF]

hi @sharonlicari  - yep. I have tested it in the tracker and it said it's valid.  But it's not valid in the form.  I can share you the email in private to test it out.  Thanks. 

[sharonlicari]

Hey @CAIF 

Could you please share with me the contact and the url with the form?

Thanks

Sharon

[CAIF]

Hi @sharonlicari , send you a PM with the URL and emails to test on.   Thanks! 

[roisinkirby]

Hey @Nikbin while the domain exists, it doesn't sound like the entire email address is valid. Does the form work when you test with your own email?

[Nikbin]

Hi @roisinkirby,

thanks a lot for your response! Yes, my own email works, but how does Hubspot know if an email address within a domain actually exists? 

Best regards

Nikbin

[roisinkirby · Accepted solution]

HubSpot automatically validates email addresses as they are entered on your HubSpot forms. This default functionality, built into HubSpot forms, helps to prevent spam form submissions. If you or your customers attempt to submit a form with a fake or outdated email address, an error message will be displayed beneath the email field.

[JVOGELSANG]

The fake email address checking method is returning false positives in Feb 2022. We find all gmail.com email addresses are all rejected. Many of our leads are moms and pops and do not have corporate emails domains.
 ? some domains will be blocked regardles ? too fuzzy

[PamCotton]

Hello @JVOGELSANG, could you please provide us with more details on these results? Are you able to do a test with a valid Gmail email? What is the current process of the email checking?  The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

[craftinwood]

I noticed that if you have spelt the domain incorrectly, this too creates an validation error. For me it was as simple as having a double 't' in the domain address when it was only a single 't'. 

[sharonlicari]

Thank you for sharing @craftinwood 

[Maaike]

We have the same problem with a hotmail account. The e-mail adress is valid and the user is already known as a contact in Hubspot. 

Best, Maaike

[jennysowyrda]

Hey all, 

This was a known issue that has since been resolved. If you're still having issues with specific email addresses, please let me know.

[TanyaStricker]

Our email domain bigleaf.net is being blocked from our own forms. 

[PamCotton]

Hi @TanyaStricker 

Could you please provide us more details on how HubSpot is blocking your email domain in your forms? Are you receiving any errors that you could share a screenshot with us? 

Also would like to mention that I recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary. 

Kindly,

Pam

[TanyaStricker]

The support team helped us fix this issue today.