Exclusion of Unsubmitted Form Emails from HubSpot Integration

[ASchibalsky]

Hello Everyone,

We are currently using the HubSpot plugin on our website integrated with WPForms, and it has been functioning well overall. However, we have noticed an issue regarding email capture from abandoned forms that were not actually submitted. These emails are being recorded as new contacts in HubSpot, which is problematic as these users did not complete the form submission process.

For remarketing purposes, we utilize the notification settings of WPForms to gather these emails, but we need to ensure that only genuinely submitted forms are captured and recorded as contacts in HubSpot.

Is there a way to exclude or turn off the email grabbing feature specifically for these abandoned forms? Alternatively, is there a workaround that would allow us to maintain our remarketing capabilities without incorrectly registering unsubmitted emails as new contacts?

Please refer to the attached screenshot that highlights the notification settings in WPForms related to this issue.

Thank you for your assistance in resolving this matter.

[BérangèreL]

Hi @ASchibalsky,

Thank you for asking the Community!

First, I'd like to apologize for the delay in the response.

I'd like to invite a couple of subject matter experts and some Community Members to this conversation: Hi @PBrehm, @HFisher7, @Phil_Vallender, @AndyHofer  and @MatthewShepherd do you have suggestions to help @ASchibalsky, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thank you very much and have a great day!

Best,
Bérangère