Error: This form can’t be cloned

[pietergoyens]

We are unable to clone a form.

Hovering the grey Clone button displays the “This form can’t be cloned” message although we are in a role (Settings > Users & Teams) with granted access to the forms tools.

User permissions:

[pietergoyens · Accepted solution]

The issue is caused when a contact does not have access to Marketing contacts, and because of that they are unable to clone and/or create forms. So for this role, I changed the team's permission and granted them access to Marketing contacts.

Steps to take:

• Go to Settings > Users & Teams
• Select Roles tab
• Click on the role you want to change
• Select Account (on the More tab)
• Enable Marketing contacts access

Many thanks to Adeel from the HubSpot Support Team for helping us out.
The HubSpot engineering team is aware that the error message, in this case, is misleading and they are working on correcting this.

Pieter-

[folked]

Thanks @pietergoyens  for sharing. However, this does not make any sense to me. Why is this function linked to the Marketing Contacts access? I want my users to clone forms, I do NOT want them to have access to Marketing Contacts. 

[TitiCuisset]

Thank you for sharing with the Community @pietergoyens !

[folked]

Same here! With my SuperAdmin user it works though.

[TitiCuisset]

Hi @pietergoyens @folked 

Thank you for reaching out. 

Do you have this issue with all your forms, or specific ones? For example, if this happening with blog comments form, this is expected behaviour.

If this is happening with other forms, I would recommend connecting with HubSpot Technical Support, as Support is included in both your subscriptions and they will be able to provide real-time assistance for this matter.

Hope that helps.
Have a lovely day,
Tiphaine.

[pietergoyens]

Hi @TitiCuisset 

Thanks for the quick turnaround and we will connect with the HubSpot Technical Support team.

In our case, this issue applies to all forms.

Have an amazing weekend,

Pieter-