Error: This form can’t be cloned

SOLVE
pietergoyens
Participant

We are unable to clone a form.


Hovering the grey Clone button displays the “This form can’t be cloned” message although we are in a role (Settings > Users & Teams) with granted access to the forms tools.

 

pietergoyens_0-1610026986910.png

 

User permissions:

 

pietergoyens_2-1610027106115.png

 

pietergoyens_1-1610027070618.png

 

0 Upvotes
1 Accepted solution

Accepted Solutions
pietergoyens
Solution
Participant

The issue is caused when a contact does not have access to Marketing contacts, and because of that they are unable to clone and/or create forms. So for this role, I changed the team's permission and granted them access to Marketing contacts.

 

Steps to take:

  • Go to Settings > Users & Teams
  • Select Roles tab
  • Click on the role you want to change
  • Select Account (on the More tab)
  • Enable Marketing contacts access

pietergoyens_0-1610115193967.png

Many thanks to Adeel from the HubSpot Support Team for helping us out.
The HubSpot engineering team is aware that the error message, in this case, is misleading and they are working on correcting this.

 

Pieter-

View solution in original post

6 Replies 6
folked
Top Contributor

Same here! With my SuperAdmin user it works though.

0 Upvotes
TiphaineCuisset
Community Manager

Hi @pietergoyens @folked 

 

Thank you for reaching out. 

 

Do you have this issue with all your forms, or specific ones? For example, if this happening with blog comments form, this is expected behaviour.

 

If this is happening with other forms, I would recommend connecting with HubSpot Technical Support, as Support is included in both your subscriptions and they will be able to provide real-time assistance for this matter.

 

Hope that helps.
Have a lovely day,
Tiphaine.


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0 Upvotes
pietergoyens
Participant

Hi @TiphaineCuisset 

 

Thanks for the quick turnaround and we will connect with the HubSpot Technical Support team.

In our case, this issue applies to all forms.

 

Have an amazing weekend,

Pieter-

pietergoyens
Solution
Participant

The issue is caused when a contact does not have access to Marketing contacts, and because of that they are unable to clone and/or create forms. So for this role, I changed the team's permission and granted them access to Marketing contacts.

 

Steps to take:

  • Go to Settings > Users & Teams
  • Select Roles tab
  • Click on the role you want to change
  • Select Account (on the More tab)
  • Enable Marketing contacts access

pietergoyens_0-1610115193967.png

Many thanks to Adeel from the HubSpot Support Team for helping us out.
The HubSpot engineering team is aware that the error message, in this case, is misleading and they are working on correcting this.

 

Pieter-

View solution in original post

TiphaineCuisset
Community Manager

Thank you for sharing with the Community @pietergoyens !


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
folked
Top Contributor

Thanks @pietergoyens  for sharing. However, this does not make any sense to me. Why is this function linked to the Marketing Contacts access? I want my users to clone forms, I do NOT want them to have access to Marketing Contacts.