Lead Capture Tools

slash
Member

Email Confirmation status not works?

SOLVE

Hi,

 

I need the email confirmation status before the follow-up email can start.

But even though I confirmed the email, the status is not changed.

 

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1 Accepted solution
jennysowyrda
Solution
Community Manager
Community Manager

Email Confirmation status not works?

SOLVE

Hi @slash,

 

Thanks for the information. It doesn't look like you have marketing emails associated with your subscription in which case this property will not update.

 

Thank you,
Jenny

View solution in original post

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8 Replies 8
trevordjones
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Email Confirmation status not works?

SOLVE

Hi @slash,

 

Have you tried going back and checking again later? There is a lag in processing analytics activity that's seldom much of a problem in real life, but always trips people hup when testing new processes.

 

- Trevor

- Trevor
If my post solves your problem, please accept it as a solution.

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slash
Member

Email Confirmation status not works?

SOLVE

Hi,

 

I have seen that on the "view all properties" is the email already confirmed, although on the contact overview is it still not work

 

- Toni 

 

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trevordjones
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Email Confirmation status not works?

SOLVE

Interesting - any thoughts on what might be happening here @jennysowyrda?

- Trevor
If my post solves your problem, please accept it as a solution.

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jennysowyrda
Community Manager
Community Manager

Email Confirmation status not works?

SOLVE

Thanks for the ping @trevordjones!

 

@slash is the property you are looking to have updated "email confirmed" (seen here)? If so, that property is associated with marketing emails and will not update in association with sales emails. Are you sending sales emails or marketing emails? If it is marketing emails, can you please share the portal id and email address of the contact this is happening for? 

 

Additionally, is this only happening for one email specific to one contact, or is there a broader delay? 

 

If I am referencing the wrong contact property, apologies! If you don't mind sharing the name of the contact property, that would be great!

 

Thank you,
Jenny

 

 

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slash
Member

Email Confirmation status not works?

SOLVE
this is happening on all my contacts , my id is 5090696 and I use HubSpot CRM free. Toni
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jennysowyrda
Solution
Community Manager
Community Manager

Email Confirmation status not works?

SOLVE

Hi @slash,

 

Thanks for the information. It doesn't look like you have marketing emails associated with your subscription in which case this property will not update.

 

Thank you,
Jenny

0 Upvotes
slash
Member

Email Confirmation status not works?

SOLVE

Very sad.

 

Thank you @jennysowyrda 

0 Upvotes
slash
Member

Email Confirmation status not works?

SOLVE

Unfortunately, it still doesn't work, I'll probably test it again in the future

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